Our four-pillar concept model

EasyLaunch

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Optimized startup for long-term reliability

The startup of any system defines how it will perform down the road. With EasyLaunch, we provide on-site, expert commissioning to ensure your equipment is installed correctly, configured and running to optimal standards. Avoid early missteps that can lead to downtime, unexpected issues, and reduced system efficiency.

 

What’s included

• Detailed post-installation verification and safety checks

• Calibration and parameter configuration tailored to match your system

• Onsite functional testing of every component

• Initial operator training for smoother handover

• Full commissioning documentation for compliance and traceability

 

Key benefits

• Avoid Early Failures. Prevent long-term issues caused by incorrect installation or calibration

• Build Trust. Our on-site presence builds confidence and establishes quality assurance

• Boost Efficiency. Systems start up cleanly with the correct parameters from day one

• Enhance Knowledge. Initial training reduces early technical support needs

 

Ideal for

• New installations of filters or entire systems

• Installations where accuracy and setup precision are critical

• Project managers seeking a risk-free commissioning handover​

• Filters that have experienced long lead times from purchase to installation

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AquaCare

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Structured, preventive maintenance for long-term performance

AquaCare is your proactive safeguard against unexpected downtime and costly repairs. Built around regularly scheduled inspections and data-driven maintenance routines, our service agreements ensure your systems run at peak performance over time — not just when they’re new.

 

What’s included

• Mechanical & electrical inspections tailored to your specific equipment

• Filter media analysis and backwash function testing

• Review of critical wear and tear components

• On-site service documentation and clear technical recommendations

• Optional training of your team during visits

 

Key benefits

• Predictable costs. A structured plan will help you avoid budget surprises from emergency interventions

• Higher uptime. Frequent checks reduce the likelihood of system failure

• Operational insight. Get actionable insights after every visit

• Tailored approach. Plans can be scaled to match your facility’s usage patterns and criticality

 

Ideal for

• Facilities that rely on consistent filtration and system performance

• Operations seeking to extend equipment lifespan and ROI

• Teams wanting a structured, long-term service relationship

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NP Academy

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Knowledge is uptime. Empower your people — and your partners

NP Academy is our comprehensive training and empowerment program designed to turn technical staff, operators, and service partners into confident, capable experts. Because well-trained people don’t just avoid problems — they prevent them.

 

Whether your team is on-site or remote, internal or external, NP Academy equips them with the tools and knowledge they need to maximize equipment performance, handle troubleshooting efficiently, and maintain system safety. 

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Options

Internal teams

• Role-based training modules (operators, technicians, maintenance managers)

• On-site or remote sessions tailored to your installed systems

• Hands-on learning, certification, and refresher programs

• Training integrated into service visits (e.g. during AquaCare or EasyLaunch)

 

External partners & suppliers

• Structured workshops for third-party technicians working with NP filters

• Certification programs to ensure consistency and service quality

• NP-standard training for distributors, integrators, and service agents with technical onboarding

• Updated modules as technology and products evolve

• All training is led by our specialists, who possess extensive knowledge of your systems and the real-world conditions they operate in.

 

Key benefits

• Faster Troubleshooting. Reduce downtime by enabling first-line fixes

• Proactive operational insight. Identify and address issues before they escalate into costly interruptions

• Improved Safety. Trained staff and partners reduce operational risk

• Knowledge Standardization. Certified service across your value chain

• Operational Efficiency. Skilled teams run systems smarter, safer, and with greater long-term reliability

 

Ideal for

• Internal technical teams, operators, and production leads

• New hires needing onboarding support

• Service partners and suppliers who maintain NP filter systems

• Distributors requiring technical confidence to support their customers

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We’re here to help you choose the right training setup to build confidence, competence, and long-term success.

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Service On-Demand

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Support where you need it the most — no compromise

No matter how well you plan, urgent situations can arise when you least expect it. Whether you’re facing system issues, component failures, or need help with replacements, our Service On-Demand team delivers fast, competent help that protects your operation and your reputation.

 

Options

• Rapid on-site troubleshooting for electrical/mechanical issues

• Replacement of wear parts: cassettes, nozzles, centre bearings, drums

• Long-term maintenance packages: 5-year and 8-year service cycles

• Comprehensive visit documentation and future recommendations

• Travel and service adapted to even remote locations

 

Key benefits

• Minimize Downtime. Fast response and expert diagnosis keep systems running

• Damage control. Early intervention stops small issues from becoming large ones

• Ensure Consistency. Keep equipment performing to specification over time

• Peace of Mind. Have an expert on hand when things don’t go as planned

 

Ideal for

• Sites without in-house service capabilities

• Customers with aging equipment entering wear-heavy phases

• Any operation needing quick, professional service without delay

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