Ensuring reliability beyond installation....
- Sabina Marie
- 2 days ago
- 2 min read
In aquaculture, reliable daily operations are key to fish health and long-term success.
At NP Innovation, we believe that delivering top-tier products is only half the story. What truly drives long-term value is what happens after installation — and that’s where a proactive service strategy makes all the difference.
Johan Blomfelt, Aftersales Manager at NP Innovation, has been focusing on refining how we support our customers long after the initial sale. Central to his work is the development of strategic service agreements — tailored to prevent issues before they arise and ensure long-term operational stability
– To me, we don’t just sell high quality products, we build partnerships, and every partnership is unique, Johan explains.
– Every site is different, and so should every support plan be to protect the productivity of our clients’ operations. Because when a machine stops, so does the efficiency which is something we work hard to prevent.
Having worked across multiple industries, Johan has witnessed the impact of downtime firsthand.
In aquaculture — where fish health is dependent on water quality — functional equipment and well-trained personnel cannot be overstated.
– Shifting from a reactive to a proactive mindset can completely transform how you run your facility, It’s about staying ahead of problems, not chasing them, Johan says.
That’s why the upcoming service concept is designed to cover every critical aspect of support — from commissioning and thorough inspections to ensuring equipment reliability. It also includes on-demand service and training by experienced technicians to prevent issues and keep systems running smoothly. This personalized setup, combined with a well-recommended stock of spare parts, helps ensure clean water and healthy fish.
– In short, we want to help customers reduce risks, maximize uptime, and protect the long-term value of their investments.
Whether you’re operating a large RAS facility or a compact flow-through system, investing in a proactive service plan isn’t just a smart move — it’s essential for maximizing results in modern aquaculture.
– Let’s move from fixing problems to preventing them — together, Johan concludes.
